DELIVERY INFORMATION

We use Australia Post for all Domestic and International Shipping.

Free Shipping on all orders over AUD$50 within Australia.

A flat fee of AUD$5.00 is charged for all domestic standard orders under AUD$50.

A flat fee of AUD$9.99 is charged for all express domestic order. (Next Day Delivery).

A flat fee of AUD$9.99 is charged for all New Zealand Standard order. 

A flat fee of AUD$15.00 if charged for all International orders. The delivery time is 5-12 business days. Some countries may have delayed delivery times. Please get in touch with us if you have any questions about delivery to your country.

RETURN INFORMATION

Change of Mind

If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging. 

We are happy to offer a store credit, exchange, or refund on an item you've returned. Simply contact us within 14 days of your order delivery date. Please note the shipping cost for Change of Mind returns are paid by customer.

LASHGRAM, PO Box 911
GLADESVILLE NSW 1675

Faulty Item/Damaged on Arrival

If the item you have received is faulty, or  received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.  please contact us with a detailed description of the product fault, and a photo if possible
Please don't dispose the item until you've contacted us.

Just hop on to Contact Us page or send an email to info@lashgram.com with your order number.